Refund policy
Return & Refund Policy
At Dragonfly Lodge Co., each item is made to order especially for you. Because of this, we do not accept returns or exchanges for reasons such as ordering wrong size, changing your mind, or selecting an incorrect colour.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of receiving your order.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the damage or defect
Once your claim has been reviewed, we will work with our production partner to provide a replacement or refund where appropriate.
Sizing
Please review our size charts carefully before placing your order. Because all items are made to, we are unable to offer refunds or exchanges for incorrect size selection.
Order Cancellations
Orders begin production shortly after they are placed. If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellations once production has started.
Shipping Issues
Dragonfly Lodge Co. is not responsible for delays caused by shipping carriers, customs processing, weather, or other circumstances beyond our control. If your package is lost in transit, please contact us and we will do our best to assist you.
Contact Us
If you have any questions about your order or need assistance, please contact us at:
Email - hello@ dragonflylodge.ca
We strive to respond to all inquiries within 1-2 business days.